customer service





How can I place an order?


Online: Browse our selection, choose your item and designate desired length and quantity. Then click "Add to Cart". You can proceed to checkout from there.


Can I be sure that online payments are safe and secure? ensures that all customer details and information, including contact and purchase information, are kept private and all transactions are processed through a secure credit card processing system.


How fast are my items shipped?


All prices on the website exclude shipping fees.


We ship Monday through Friday excluding weekends & national holidays


Standard shipping 7-10 business days for non custom orders


Can I order a custom unit:


Yes. You can order a custom unit by emailing us directly at We will respond with pricing and to verify your custom order. Custom units can take up to 10 business days to make in addition to the standard 7-10 business days shipping time


Can I track my order online?

All customers will receive an email that has a tracking number once the order has shipped




Return/Refund Policy

Human hair extensions are considered a hygienic product; therefore, we do not offer Refunds, Returns or Exchanges. ALL SALES ARE FINAL.

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